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1Orbit Marketing08th Sep 2025

How 99Food Increased Order Frequency & Reduced Churn

Objective

Increase orders, improve retention, and reduce wasted ad spend.


Solutions

Optimized campaign geos by high-value zones.

Launched push-based reactivation for inactive users.

Tested seasonal offers and bundles in ads.


Results

A Brand Lift Study was conducted with Happydemics to measure the campaign's impact. It compared responses from two groups: those exposed to the DOOH campaign and a control group. Key brand metrics—such as ad recall, interest, brand image, consideration, and attribution—were analysed, with results benchmarked against other campaigns in the travel sector to assess performance in context.

  • Order conversion rate rose by 38% as campaigns aligned with mealtime peaks.

  • ROAS increased by 44%, driven by localized targeting and better offer visibility.

  • User churn dropped by 31%, improving long-term retention and repeat order frequency.


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