
How 99Food Increased Order Frequency & Reduced Churn
Objective
Increase orders, improve retention, and reduce wasted ad spend.
Solutions
Optimized campaign geos by high-value zones.
Launched push-based reactivation for inactive users.
Tested seasonal offers and bundles in ads.
Results
A Brand Lift Study was conducted with Happydemics to measure the campaign's impact. It compared responses from two groups: those exposed to the DOOH campaign and a control group. Key brand metrics—such as ad recall, interest, brand image, consideration, and attribution—were analysed, with results benchmarked against other campaigns in the travel sector to assess performance in context.
Order conversion rate rose by 38% as campaigns aligned with mealtime peaks.
ROAS increased by 44%, driven by localized targeting and better offer visibility.
User churn dropped by 31%, improving long-term retention and repeat order frequency.

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