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1Orbit Marketing08th Sep 2025

How Kikoff Increased Retention & Reduced CAC with Smart Segmentation

Objective

Lower CAC, increase retention, and improve lifetime value.


Solutions

Used interest-based segmentation for motivated financial users.

Implemented multi-touch retargeting.

Tested personalized credit-success creative formats.


Results

A Brand Lift Study was conducted with Happydemics to measure the campaign's impact. It compared responses from two groups: those exposed to the DOOH campaign and a control group. Key brand metrics—such as ad recall, interest, brand image, consideration, and attribution—were analysed, with results benchmarked against other campaigns in the travel sector to assess performance in context.

  • CAC dropped by 35% after audience refinement and ad placement optimization.

  • User retention improved by 42%, thanks to retargeting flows and personalized messaging.

  • LTV grew by 33%, with users remaining active for longer periods due to better onboarding communication.


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